Dispute Resolution and Complaints – Polipoli
The European Union has created a website to help consumers file complaints in any dispute they are involved in. In this regard, Polipoli provides all the necessary information for you to exercise your right to file a complaint with an official, impartial, third-party entity. If you are dissatisfied with the purchase of a good or service on our site, or with the solution we have presented to resolve the situation, you can access this official site and submit your dispute.
What is Alternative Dispute Resolution?
Alternative dispute resolution (ADR) is the possibility for consumers to approach official entities that assist in resolving or guiding a conflict before resorting to legal proceedings. In general, the process involves an impartial third party who acts as an intermediary between the consumer and the trader, and the intermediary may suggest or even impose a solution to the dispute, or bring the parties together to find an agreement.
This process may also be known as ‘mediation’, ‘conciliation’, ‘arbitration’, or ‘competent commission for consumer disputes’.
Alternative dispute resolution is generally less costly, less formal, and quicker than legal proceedings.
Alternative Dispute Resolution Entities
Below, we provide the websites of some entities that can help you file your complaint:
CNIACC – National Centre for Information and Arbitration of Consumer Conflicts
Access the CNIACC websiteArbitral Tribunal of the Consumer Information and Arbitration Centre of Porto
Address: Rua Damião de Gois, nº 31, loja 6 – 4050-225 Porto
Access the Porto Arbitral Tribunal websiteEuropean Online Dispute Resolution Platform
Access the European Union platformCIAB – Centre for Information, Mediation, and Arbitration of Consumer Disputes (Arbitral Consumer Court)
Access the CIAB websiteCIMPAS – Centre for Information, Mediation, and Insurance Ombudsman
Access the CIMPAS website